You talk to the people building it
No account manager relaying requirements. The developer who writes your system is in the meeting where you describe it, which is why fewer things get lost between the two.
The reasons people keep working with us are not the ones on a feature list. They are these four, and we are measured on them.
Skilled professionals delivering quality with dedication.
Small, senior teams — no layer of people relaying messages between you and the person writing the code. The developer who builds your system is the one who explains it to you.
Creative ideas and smart technology for your success.
We pick technology because it fits the problem, not because it was on a conference slide. A boring, well-understood tool that your next developer can also maintain usually beats the exciting one.
We ensure security, reliability and peace of mind.
Backups that have actually been restored at least once. Access controlled and reviewed. Incidents answered by a human being who can tell you what happened and what changed because of it.
Solutions that grow with your business.
The platform that fits you today should still fit at ten times the load. We design for that from the start, because retrofitting scale into a system that assumed it would stay small is a rewrite.
In practice
Commitments are easy to print. These are the specific things we do because of them.
No account manager relaying requirements. The developer who writes your system is in the meeting where you describe it, which is why fewer things get lost between the two.
Scope, architecture and price live in a document you keep. Memory is not a project management tool.
An untested backup is a guess. We run restore drills so the recovery plan is a fact rather than an intention.
Go-live is where the relationship starts. You keep the same phone numbers and the same people.
If a project needs a specialism we do not have, we say so at the first meeting rather than three months in. It costs us a project and saves you a great deal more.
One call is usually enough to know.