One point of contact
A named person who knows your project, not a shared inbox.
How a project runs
Four stages. You always know what happens next, what it costs, and what you are signing off before it starts.
Stage 01
Discover
Workshops with your team. We map the current process and write down what success means.
Before quoting anything we spend time with the people who will use the system. We document the current process, find the parts that hurt, and agree in writing what "finished" looks like. Nothing after this stage is a surprise.
Stage 02
Design
Architecture, interface and scope agreed and signed off before code exists.
Architecture, data model and interface are designed and reviewed with you first. Changing a diagram costs an afternoon; changing a built system costs a month. You sign off the scope before development starts.
Stage 03
Build
Two-week cycles, a working demo at the end of each. Progress you can click.
Development runs in two-week cycles. At the end of each one you get a working build to click through, not a percentage in a status report. Course corrections happen while they are still cheap.
Stage 04
Support
Launch, monitor, patch, improve. Go-live is the start of the relationship.
We handle the release, watch the system through the first weeks, and stay on for maintenance. Go-live is where the relationship starts, not where it ends.
Ground rules
True at every stage
Fixed scope, fixed price
Changes are quoted separately and agreed before work starts on them.
You own the code
Source, credentials and documentation are handed over. No hostages.
Bad news travels fast
If something slips you hear it that week, not at the deadline.
Start at stage one
A discovery conversation costs you nothing and usually clarifies a lot.